We understand how excited you are to receive your new alarm clock! Our standard delivery time for orders is 4-7 business days. However, please note that this is an estimate, and in some cases, the delivery may take longer. Factors like holidays, weekends, and unforeseen shipping delays could affect your delivery time. We appreciate your patience and assure you that we are doing our best to get your order to you as quickly as possible.You can track your order status in real-time by entering your order information on our tracking page.

We strive to meet our 4-7 business days delivery estimate, but sometimes delays happen. If your order has not arrived within the estimated timeframe, please track your order using the tracking information provided in your shipping confirmation email. If you encounter any issues or have concerns, feel free to reach out to our customer support team. We are here to help!

We understand how frustrating it can be when a package goes missing, and we’ll always do our best to help you resolve the situation quickly.

If your tracking shows Delivered but you haven’t received your order, please:

1. Check around your property – Look in areas where the package may have been left (porch, side door, garage, mailbox).
2. Ask neighbors or building management – Sometimes packages are left with a neighbor or front desk for safekeeping.
3. Wait 24–48 hours – Occasionally, packages are marked as delivered a little early by the carrier and arrive soon after.
4. Contact the carrier directly – They can confirm the delivery location or start an investigation.

If your package is confirmed lost or stolen:

• Contact us at support@fitsleeps.com within 7 days of the marked delivery date.
• Provide your order number, tracking number, and any relevant details.
• While FitSleeps is not responsible for lost or stolen packages, we will help you file a claim with the carrier and, in some cases, may be able to offer a replacement or store credit.

To prevent package theft, we recommend choosing a delivery address where someone will be available to receive your order, or selecting a shipping method with signature confirmation.

We understand how important it is to wake up on time! If you're not waking up with the standard version, don't worry. Before you return, try this:

• Adjust the time for your 3 alarms: The standard version has 3 alarms you can set. To help adapt to your body, we recommend starting by setting all three alarms with a 15-minute gap between them. Then, gradually reduce the gap to 10, 5, and eventually 3 minutes.
  

Need more power? If the standard version still isn’t waking you up, contact us by email. We’ll work with you to find a solution, which may include upgrading to the Pro version for a stronger vibration.

Other reason or still want to return?
No worries, you can easily return your device hassle-free. Just send an email to support@fitsleeps.com.

We’re here to make sure you wake up on time, every time!