Privacy Policy

PRIVACY POLICY

Effective date:  September 18, 2024

1. INTRODUCTION

At FitSleeps ("Company", "we", "us", or "our"), we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, store, and protect your personal data when you visit our website, make purchases, register, or otherwise interact with us.

2. PERSONAL DATA WE COLLECT

Guests: We do not collect personally identifiable data unless voluntarily provided. We may collect technical information such as IP address, browser type, pages visited, and device type.

Registered Users: When you create an account, we collect your name, email address, shipping and billing address, and phone number.

Orders: We collect the data necessary to process your order. Payment information is processed via secure third-party providers and never stored on our servers.

Tracking Data: We may collect browsing behavior via cookies, pixels, or analytics tools.

3. HOW WE USE YOUR DATA

We use your personal data for the following purposes:

  • To process and fulfill orders
  • To send order confirmations, tracking, or support messages
  • To provide customer support
  • To send marketing emails or SMS (with consent)
  • To analyze and improve website performance
  • To comply with legal obligations

You can opt out of marketing at any time by clicking "unsubscribe" or replying "STOP" to SMS.

4. COOKIES & TRACKING TECHNOLOGIES

We use cookies and pixels to enhance your experience and for analytics and advertising. These technologies help us:

  • Remember your cart and preferences
  • Measure traffic and improve performance
  • Show relevant ads via platforms like Meta, Google, and TikTok

You can manage your cookie settings via your browser or our cookie banner (where applicable). Disabling cookies may limit website functionality.

5. THIRD-PARTY SHARING

We only share personal data with trusted third parties for operational purposes (e.g. payment processors, shipping services, email providers). All such partners must comply with data protection laws. 

We do not sell or rent your personal data. However, we may use tracking tools that full under "sharing" as defined by the CCPA.

To opt out, please refer to Article 21 in our Terms & Conditions – Privacy Rights Request or contact us at support@fitsleeps.com.

6. DATA TRANSFERS

Your data may be transferred to and stored in countries outside your own, including the U.S. or the EU. We ensure appropriate safeguards are in place for international data transfers.

7. DATA SECURITY

We take commercially reasonable steps to protect your personal data from unauthorized access, loss, misuse, or alteration. However, no transmission over the internet is 100% secure.

8. DATA RETENTION

We retain your data only as long as necessary for the purposes it was collected, unless the law requires a longer retention period.

9. YOUR RIGHTS UNDER GDPR (EU)

If you reside in the European Economic Area (EEA), you have the right to:

  • Access your data
  • Correct inaccurate data
  • Request deletion
  • Object to processing
  • Request data portability
  • Withdraw consent at any time

To exercise your rights, email support@fitsleeps.com.

10. YOUR RIGHTS UNDER CCPA (California Residents)

If you are a California resident, you may:

  • Request access to your personal data
  • Request deletion of your personal data
  • Opt out of the sale or sharing of personal data
  • Not be discriminated against for exercising your privacy rights

To submit a request, contact support@fitsleeps.com or see Article 21 of our Terms & Conditions.

11. SMS MARKETING 

By entering your phone number at checkout or opting in elsewhere, you agree to receive order-related and promotional SMS messages from FitSleeps. Message frequency may vary. Reply STOP to unsubscribe. Message and data rates may apply.

12. CHANGES TO THIS POLICY

We reserve the right to update this Privacy Policy at any time. Changes will be posted here with an updated “Effective Date.” We encourage you to review this page regularly.

13. CONTACT US

If you have questions about this Privacy Policy or your personal data, contact support@fitsleeps.com

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