Privacy Policy

 

INTRODUCTION

At FitSleeps ("Company", "we", "us", or "our"), we respect your privacy and are committed to protecting your personal data. This privacy statement describes how we collect, use, store, and protect your personal data when you visit our website, make purchases, register, or otherwise interact with us.

COLLECTION OF YOUR PERSONAL DATA

We collect various types of personal data when you use our website:

Guests: If you visit our website without creating an account, we do not collect personal data from you. However, we do collect technical information such as your IP address, the browser type you use, and the pages you visit. This information helps us to improve our website and optimize the user experience.

Registered Users: When you create an account on our website, we collect personal data such as your name, email address, phone number, billing and shipping address. This information is necessary to provide you with personalized services, such as tracking your orders and sending updates.

Orders: When you place an order, we collect the necessary information to process your order, including your name, contact details, shipping address, and payment details. Your payment details are used solely to process your transactions and are not stored on our website.

USE OF YOUR PERSONAL DATA

We use the personal data you provide for the following purposes:

  • Order Processing: To process your orders, including payment, shipping, and customer service.
  • Customer Service: To respond to your inquiries and provide support.
  • Marketing Communications: If you have given consent, we will send you promotions and special offers via email. You can unsubscribe from these emails at any time using the unsubscribe link in the email.
  • Website Optimization: To analyze and improve the performance of our website, and to tailor our products and services to your preferences.

COOKIES AND SIMILAR TECHNOLOGIES

Our website uses cookies to enhance your experience. A cookie is a small text file that is stored on your device when you visit our website. We use cookies for:

  • Functional Purposes: To keep track of your shopping cart and to keep you logged in to your account.
  • Analytical Tools: To gain insights into the usage of our website and to make improvements.

You can manage your cookie preferences through your browser settings. Please note that blocking cookies may affect the functionality of our website.

SHARING YOUR PERSONAL DATA

We share your personal data only with third parties who assist us in performing our services, such as delivery services and payment processors. These third parties are obligated to protect your data and use it in accordance with this privacy statement.

We do not sell or rent your personal data to third parties for marketing purposes.

YOUR RIGHTS

As a resident of the Netherlands or Belgium, you have the following rights concerning your personal data:

  • Right of Access: You can request access to the personal data we hold about you at any time.
  • Right to Correction: You can ask us to correct inaccurate or incomplete data.
  • Right to Deletion: You can ask us to delete your personal data, unless we are legally required to retain it.
  • Right to Object: You can object to the use of your data for certain purposes, such as direct marketing.
  • Right to Portability: You can request to receive the data you have provided to us in a structured, commonly used, and machine-readable format.

To exercise any of these rights, you can contact us using the contact details below.

DATA SECURITY

We take appropriate technical and organizational measures to protect your personal data from unauthorized access, loss, destruction, or alteration. While we do our best to protect your data, we cannot fully guarantee the security of the information you transmit to us over the internet.

DATA RETENTION PERIOD

We retain your personal data as long as necessary to fulfill the purposes for which it was collected, unless a longer retention period is required by law.

CHANGES TO THIS PRIVACY STATEMENT

We reserve the right to update this privacy statement at any time. Any changes will be posted on this page. We encourage you to check this privacy statement regularly to stay informed about how we protect your data.

CONTACT INFORMATION

If you have any questions about this privacy statement or your personal data, you can contact us via email at support@fitsleeps.com