Frequently Asked Questions
What are the benefits of buying from Fitsleeps.com?
At Fitsleeps, we recognize that many people struggle with waking up feeling unrefreshed and as a result, fail to start their days on the right note. This not only disrupts their sleep but their entire daily routine. To address these challenges, we've developed our innovative Fitsleeper sleep band.
Our sleep band is uniquely designed to ensure you wake up on time without disturbing your partner, making it ideal for shared sleeping spaces. Additionally, it effectively overcomes the common issue of sleepers not hearing their alarms, ensuring that starting your day late is a problem of the past.
Alongside our product, we have compiled an extensive database filled with knowledge about better sleep practices and support systems. Our weekly informational emails, packed with tips and tricks, are designed to help you improve your sleep quality. We are also fostering a Facebook group where members can share experiences, tips, and information, enhancing the community support system.
Join the community of Fitsleepers and transform how you start your day—energized and well-rested. Together, we can tackle the challenges of poor sleep and wake up in a way that suits each of us best.
What is the difference between a normal alarm clock and a FitSleeper?
A standard alarm clock uses sound to wake you up, often with a loud alarm that is abrupt and can sometimes be easily ignored by deep sleepers. The FitSleeper, on the other hand, operates with subtle vibrations that you feel directly on your wrist. The powerful vibrations wake you in a more natural way. The FitSleeper is specifically designed for deep sleepers and people who have difficulty waking up from traditional sound alarms, without disturbing your partner or housemates.
How do I set up and optimally use the Fitsleeper Alarm Clock Wristband?
The Fitsleeper Alarm Band is easy to set up and use. Follow the steps in the instruction manual that you receive with your purchase in the mail and on our website to correctly set the alarm. Ensure the band fits well around your wrist for optimal contact and comfort. For the best results, wear the band every night and keep your sleeping environment free from distractions, such as phones and other devices. If you have any questions, you can always contact our customer service.
Can I connect the FitSleeper to my phone?
No, the FitSleeper is designed to work independently of your phone. This means you can leave your phone out of the bedroom, which ensures less radiation and an undisturbed night's sleep. The FitSleeper works completely on its own and wakes you up naturally without the need for a phone.
How intense is the vibration?
The vibration is powerful enough to wake you up gently but surely, without disturbing your partner.
How long does the battery last?
The battery lasts more than 14 days with normal use.
How do I charge the FitSleeper?
You can easily charge the Fitsleeper with our USB-adapter.
Shipping and Delivery
Where do we ship?
FitSleeps offers worldwide shipping. If you have any doubts whether we can deliver to your country, please contact our team at support@fitsleeps.com. Our team will make sure we can deliver to you!
Do I have to pay import duties?
No, you do not have to pay import taxes. If your order is above the threshold for taxes or duties in your country, you are responsible for any costs involved in importing the goods. If you choose to decline customs charges and the shipment is returned to us, the shipping and handling charges will be deducted from your refund.
When will I receive my order?
Shipping time varies by country. Check our shipping policy for local delivery times. You will receive a shipping confirmation email once your order has shipped.
How can I track my order?
After your orderis shipped out from our warehouse, you will receive an email with a tracking number. This allows you to track the status of your order through our website.
Other questions
Can I cancel or change my order?
If you want to cancel or change your order. Please contact our customer service as soon as possible. We try to process orders very quick, so we cannot guarantee cancellation or modification until the package is received by you.
What is the return policy?
You may return unwanted items within 14 days of receipt for a full refund or exchange. Items must be unused and in original packaging. Shipping costs for returns are the customer's responsibility. Please also review our return policy to be sure .
What should I do if my order arrived damaged or defective?
If your order is damaged or defective, please contact our customer service department immediately. You must reach out within 5 days of receiving your order. We will give you instructions on how to return the item and provide a replacement or refund.
What if my FitSleeper Pro breaks down?
A 14-day money-back guarantee applies to all purchases. If your FitSleeper Pro breaks down within this period, you can return the product for a full refund. We recommend that you test the product upon receipt and contact us immediately in case of any problems.
Can I change my delivery address after I place an order?
Address changes are possible shortly after placing your order. Please contact our customer service to change your delivery address as soon as possible, as we aim to ship out quickly.
How can I contact customer support?
You can contact our customer support team at support@fitsleeps.com or the contact form on our website. We strive to answer all inquiries within 24 hours.